Privacy statement
1. Introduction
This website, www.firstblue.com (the “Site”), operated by FirstBlue B.V., operating under the name FirstBlue and situated at Handelsstraat 31, 1000 Brussel, is also referred to in this Privacy Policy as “we” or “us” or “FirstBlue”. We respect and protect your privacy.
This Privacy Policy describes how we deal with the personal data you provide to us or that we collect from you. Please read the following carefully to know how we handle your personal data.
2. Information which FirstBlue may collect about you through use of the Site.
FirstBlue may collect online information about you in various ways, such as through your use of this Site or through our use of cookies (see number 4 below). In certain parts of the Site, you are requested to contact us to make an appointment, to have us contact you (either by telephone or e-mail), or to pass on your questions and comments. If you do this, we may collect and process the following personal data about you:
- Your name, work address, telephone number, e-mail address, and other contact details which you actively provide; your IP address, the operating system, the internet browser used, and the last internet page you visited.
- If you have contacted us, information regarding your correspondence with us;
- Details of your visit to our Site and the resources you use.
3. How we use your personal data which is collected through the Site
FirstBlue may use the personal data we collect about you through the Site for the following purposes:
- To ensure that the Site is displayed to you in an efficient manner;
- For customer management purposes and to be able to deliver our services and goods;
- To provide you with the information you have requested from us, including electronic newsletters if you have subscribed to FirstBlue B.V.’s electronic newsletters via the Site. At the bottom of each newsletter, you will find a hyperlink which allows you to easily unsubscribe to the newsletter;
- To register the work we have carried out for you;
- To develop and improve our way of working, mainly by contacting you for customer surveys, and by testing changes and improvements to our information systems and processes; and
- If you have given us your written consent to send you electronic and/or paper marketing and other materials related to our services (see ‘Your rights’ below).
4. Internet Cookies
5. How we process your personal data which is not collected through the Site
In addition to the information we collect about you through the Site, we may also obtain personal data about you through other means, such as personal contacts, by telephone, by email or paper forms, on business cards, and, in particular, in connection with any agreement we enter into with you and the assignments to be carried out in order to obtain subsidies and/or be accountable to the granting authority. How we handle this information is subject to this Privacy Policy.
Personal data may include:
- Your name, address (work and sometimes private), telephone numbers, e-mail addresses and other contact information;
- If you have contacted us, information regarding your correspondence with us;
- Within the framework of the agreement to provide subsidies, to account for subsidies, to apply for credits and/or tax refunds: citizen service numbers (BSNs); e-mail addresses; name, address and place of residence of data (NAW data); dates of birth; and/or salary/wage slips.
6. How we use your personal data not collected through our Site
We may use the personal data we collect about you for the following purposes:
- To provide to you our services and other information you have requested;
- In connection with customer management and to invoice you for the services we have provided to you;
- To register the work we have carried out for you;
- To develop and improve our way of working, mainly by contacting you for customer surveys and by testing changes and improvements to our information systems and processes; and
- If you have given us your written consent, to send you electronic and/or paper marketing and other materials regarding our services (see your rights below).
7. Forwarding of your personal data collected through the Site or in any other manner
By submitting your personal data to us, you acknowledge and agree that we may share your personal data with third parties if or when:
- This third party grants subsidies; or
- This third party is an accountant, when an accountant’s declaration is a precondition/requirement; or
- We, directly or indirectly, use external service providers to process data. For example, we rely on suppliers who assist us in processing part of our administration; we also use external parties when we need assistance in obtaining payment of our invoices; or
- We use external service providers to assist us with our customer satisfaction surveys, the results of which are used to develop and improve our service; or
- You have explicitly given your consent to share your personal data with certain third parties; or
- We have a legal, regulatory, or professional obligation to disclose your personal data (to granting agencies or tax authorities, for example) or to protect our rights, property, or safety of our company, employees, or others; or
- FirstBlue B.V., or almost all of its assets, merges with or is acquired by a third party, and your personal data comprise part of the merged or acquired assets.
With the exception of the above cases, we will not share your personal data with any third parties.
8. Where we store your personal data
In order to provide our services and related activities, such as customer surveys and the Site, any personal data we collect about you may be transferred to and retained by a third party at a destination within or outside the European Economic Area, including countries where personal data protection laws are less stringent. If we use a third party to process personal data on our behalf, we contractually require them to provide appropriate security for personal data, regardless of their location. By further using our services or the Site and by forwarding your personal data, you agree to this transfer, storage, or processing of your personal data.
9. E-mail, text messages and other electronic messages
We may contact you by e-mail, text message, or another means of communication (physical or electronic) with regard to the services that FirstBlue offers.
If you have given us your consent, we may contact you about our services by post, e-mail, text message, or other physical or electronic means.
10. Your rights
You have the right to ask us not to process your personal data for marketing purposes. You may exercise this right by checking the relevant boxes while using the Site, or by contacting us at any time (see the contact information below).
Note that by continuing to use our services or the Site and by providing us with personal data via the Site or otherwise, or by emailing us at addresses listed on the Site, you consent to our use of your personal data as described in this Privacy Policy. Please do not provide us with any personal data if you do not want them to be used in this manner.
We may change our Site’s Privacy Policy at any time, without notice. Please visit this page regularly to stay informed of any changes.
You have the legal right to request a copy of the personal data FirstBlue has about you, and to correct errors or withdraw previous permission, or to ask FirstBlue to transfer your personal data to another party, or to lodge a complaint with the Dutch Data Protection Authority. You also have the right to ask us to delete your data from our system. If we receive such a request, we will make a reasonable effort under applicable law to provide, modify, or delete the personal data as requested. All requests, objections, and other questions that you may have about our Privacy Policy or about the information that FirstBlue has about you should be sent in writing to: info@firstblue.com, or to:
FirstBlue B.V.
Attn: Privacy Information Services
info@firstblue.com
